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The Case Study

MONZO Bank Contact Centre

Fully managed 5-days a week, bespoke commercial cleaning and  soft facilities management services at the impressive Monzo bank, contact centre in Cardiff. Working between the hours of 6:00am and 11:00pm, 10 Members of staff work shifts throughout the day.

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monzo reception.jpg

Berry Cleaning delivers a bespoke tailored service to accommodate a vibrant, unique and growing business in the capital of Wales. An impressive 50,000 Sqft facility spread over 3 floors in the centre of Cardiff.

In part, the service Berry undertakes...

  • Berry communicates with the client using the inhouse communication channel which means we communicate with everyone across the building and can respond to any of their requests efficiently and effectively;

  • Supply cleaning services throughout the day, ensuring the hygiene of all areas is maintained to a high level and the facility is always tidy;

  • Catering services, preparing food for all Monzo staff throughout the day;

  • Supply and replenish stock daily;

  • Provide daily maintenance assistance throughout the facility, assisting in building furniture and general building and maintenance works;

  • Waste Management, Berry manages all the waste within the facility including sanitary bins, general waste and recycling;

  • Supply and replenish stock daily;

  • Supply of all consumables including, chemicals, toiletries – toilet paper, hand soap, hand towels, deodorant, toothpaste, toothbrushes and sanitary equipment;

  • 24-hour call out – On hand 24 hours a day;

  • Daily spot checks from senior management, ensuring cleaning standards are maintained to the highest standards that Berry set.

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monzo people.jpg

A word from MONZO:

“Kelly and her team at Berry Cleaning are part of our Monzo Family. They’re with us all week from 6am to 11pm and make the space amazing for everyone in the team. It goes way beyond cleaning. From motivational notes, to preparing our breakfasts and checking our stock they really do the best for us here and even better, they do it with a smile on their faces and are always happy to help. Thank you! I couldn’t do it without you”.

Harriet Taylor  |  Space Manager

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